2017 Annual Meeting & Conference - Programs At A Glance
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WEDNESDAY,SEPTEMBER 27, 2017

6:30 p.m. – 7:30 p.m. – Early Conference Registration

 

    THURSDAY,SEPTEMBER 28, 2017

7:00 a.m. – 5:00 p.m. – Conference Registration

 

7:30 a.m. – 8:30 a.m. – Breakfast with Exhibitors

 

8:30 a.m. – 8:45 a.m. – President's Welcome

 

8:45 a.m. – 9:45 a.m. – Roundtable Discussions

 

9:45 a.m. – 10:00 a.m. – Networking Break with Exhibitors

 

10:00 a.m. – 12:30 p.m. – Educational Sessions

  

TRACK A
 TRACK B
 TRACK C

Hiring, Firing, and Everything in Between
Speaker: Brooke Duncan, III, JD

 

Duncan responds to the compelling human resource questions on the mind of every manager:

  • Is there anything you can ask in a job interview without getting in trouble? (Sure—you just need to know how to ask.)
  • Does the practice need an employee handbook? What should be in it?
  • What do I need to know to conduct a performance evaluation legally and effectively?
  • How can I effectively handle disciplinary action and termination?
  • What is the #1 reason employees sue employers? (The answer will surprise you!)

Strategies to Flatten Fixed Expenses
Speaker: Michelle Guercio-Winter, CVT, CVPM

If you own or run a business, you know you are incurring fixed costs: utilities, communications, salaries, rent, advertising, and more. Fixed costs can change over a period of time and increases or decreases are seldom connected to revenue changes. Generally because they are fixed, they tend to be forgotten and not appropriately managed. Learn to effectively address them in this session.

Riding the Wave of Change, Avoiding a Wipeout

Speaker: Adam Little, DVM

 

"Dr. Google" has joined Mensa and Rover has a Fitbit. Why is everything changing and what do you do about it? Change may be good, but it is also stressful and challenging. It is essential for professionals to consider how these advances benefit clients, staff, and patients and improve the veterinary experience.

In this session, the key technology trends that are reshaping healthcare are examined. The tools that are being leveraged to provide a differentiated practice experience, as well as, the strategies that clinics can leverage to thrive in this period of rapid change will be explored. The focus will be on being in control of change, not overwhelmed by it.



 

12:30 p.m. – 2:30 p.m. – Lunch with Exhibitors

 

1:00 p.m. – 2:00 p.m. – New Member Orientation

 

2:30 p.m. – 4:30 p.m. – Educational Sessions

 

 TRACK A
 TRACK B
 TRACK C
 TRACK D

Track A

Current and Looming Changes in Workplace Law
Speaker: Brooke Duncan, III, JD

Labor and employment laws have changed. Under the Trump administration there is likely to be a substantial shift in federal labor and employment laws, regulations, and enforcement. Savvy employers and human resource staff need to know how these changes will impact the employment landscape. Get insights into what to expect from the NLRB, OSHA, EEOC, and the DOL and learn how the courts are ruling on social media in the workplace, leave issues under the FMLA and the ADA, overtime and exemption questions under the FLSA, and more.

Track B

A Manager’s Role in Revitalizing Profitability

Speaker: Michelle Guercio-Winter, CVT, CVPM

 

Healthy profitability is on every practice owner’s and manager’s mind. But finding the right way to get there can sometimes feel like trying to find a hidden pathway. This session will stimulate new thoughts with the use of the simple ‘revenue – expenses = profit’ equation. Managers and practice owners have the ability to positively affect profit with attention paid to a handful of details during the planning and strategizing stages.

Track C

Technology for the Veterinary Trenches
Speaker: Caleb Frankel, VMD

Veterinary medicine’s front lines remain some of the least tech-savvy settings on the planet. Make sure your front line has the tech advantage by equipping it with practical tools that are readily available (and often free) to deploy in practice. The discussion will detail resourceful applications of today’s digital point-of-care tools, including veterinary apps that provide efficiency, workflow, and cost-saving advantages over their analog counterpart. Every item has been successfully tested and employed in the real world.

Track D

Filling the Void: Emergency and Specialty Benchmarks
Speaker: Brandon Hess CVPM, CCFP

 

Until now, there has been little-to-no published data available on Key Performance Indicators (KPI) for Emergency and Specialty medicine. Every department in Emergency and Specialty medicine has a distinct way in which it operates, influencing the overhead costs in a diverse way. Data from a small independent benchmark study of Emergency and Specialty practices from across the country will be shared. Some KPIs will be hospital-wide, while others will be broken down by individual departments. Additionally, hospital's demographics and market saturation will be researched and considered.

Brandon Hess will share the results of the study to lend greater clarity to the following questions: How do your KPIs compare to other Emergency/Specialty practices with similar structures? How does your staff compensation measure up to other participants? What benefits do other practices carry, and what portion is covered?

Access to key data benchmarks can help managers make more informed decisions about practice issues. The session will incorporate real-time audience surveys with analyzed benchmark data and provide valuable information to bring back to the practice.

 


4:30 p.m. – 6:00 p.m. – VHMA Annual Membership Meeting and Reception & CVPM Pinning Ceremony

 

6:30 p.m. - 7:00 p.m. – CVPM Board of Directors Meeting

 

Optional evening activites:

 

6:00 p.m. - Magazine Street Animal Clinic Hospital Tour

 

7:00 p.m. - CVPM 30th Anniversary Celebration (CVPMs only)



FRIDAY,SEPTEMBER 29, 2017

 

7:00 a.m. – 5:00 p.m. – Conference Registration

 

7:30 a.m. – 8:30 a.m. – Breakfast with Exhibitors

 

8:30 a.m. – 9:30 a.m. – Roundtable Discussions

 

9:30 a.m. – 10:00 a.m. – Networking Break with Exhibitors

 

10:00 a.m. – 12:30 p.m. – Educational Sessions


 TRACK A
 TRACK B
 TRACK C
Mindful Management: Stress Less and Inspire More
Speaker: Brenda Tassava, CVPM, CVJ

Chaotic days lead to frenzied weeks, which often result in a revolving door of employees who claim, “nothing ever changes.” As your stress levels rise, the situation only worsens perpetuating this vicious cycle.

Studies show that practicing purposeful stress reduction techniques and becoming a more mindful manager will lower your employees’ emotional exhaustion, provide a better employee work-life balance attitude, increase overall employee job performance, elevate employee workplace satisfaction, increase co-worker empathy, and enhance internal communication.

But mindfulness alone won’t magically transform a veterinary practice - leadership skills must be used effectively to promote autonomy, improved connections among employees, and a commitment to meeting the basic psychological needs of your employees.

This practical training session and interactive workshop session will not only teach managers strategies for reducing stress levels, but it will provide tools to mindfully lead and inspire staff towards more focused, balanced,  and productive veterinary work life.
Get Off Your Attitude and Make it Happen!
Speaker: Ryan C. Lowe

A  Positive Attitude can beget a positive performance and Ryan will guide the audience through the process. Ryan is the author of the popular and successful book Get Off Your Attitude.  Attendees will learn how to become professional optimists by adopting positive attitudes that drive behavior and habits and ultimately impact their success, their team member’s success, and the success of the organization. Attendees will walk away with tools they can immediately use in the practice.

Organizational Design for the 21st Century Veterinary Practice - Part 1
Speaker: Robert Trimble, DVM

Do you have a sneaking suspicion that the world seems to be moving in "fast forward?" Is it a matter of minutes before “the next new thing” is obsolete? You are not alone. The rate of change has accelerated due to the exponential curve on which technology evolves.

Thanks to artificial intelligence and the increasing potential for the Internet of Things (IoT) to disrupt business models, veterinarians in the 21st century have to move faster than ever before - not just to stay relevant, but to survive.

These two sessions (Part 1 and 2) will highlight recent findings from the fields of positive psychology and organizational design. We’ll do a deep dive into the components of a workplace environment that facilitates a positive culture and apply this learning to adaptive organizational design. Attendees will leave with ideas they can use to create a workplace environment that nurtures genuine happiness among employees and prepares the organization to adapt to rapid change.


 

12:30 p.m. – 2:30 p.m. – Lunch with Exhibitors

 

1:00 p.m. – 2:00 p.m. – CVPM Informational Meeting

 

2:30 p.m. – 4:30 p.m. – Educational Sessions

  

 TRACK A
 TRACK B
 TRACK C
TRACK D

Suicide Prevention and Awareness:  We Need to Talk
Speaker: Brandon Hess, CVPM, CCFP


It’s the elephant in the room—the rising veterinarian suicide rate. Awareness of the signs and symptoms of those struggling with suicidal thoughts is essential. Managers can play a key role in suicide intervention by recognizing employees in emotional distress.

The session begins with differentiating burnout and compassion fatigue from suicidal behavior and strategies for broaching these topics without exacerbating the situation.

Real life case studies will bring a meaningful perspective to the manager’s role in suicide prevention and awareness.

Prevention and management are the keys to reducing the suicide rate in the industry and managers will learn to recognize and evaluate work-related and personal triggers and warning signs so they can raise the topic and productively “talk about it” with employees.

Pet Parents Speak on Pet Healthcare
Speaker: Deb Leon

Deb Leon, CEO and co-founder of WhiskerDocs, the 24/7 Pet Help Line, moves the discussion on what pet owners want from their relationships with their veterinary practices forward by presenting data from over 12,000 client interactions and individual case studies. Leon will also address the impact of the emergence of telehealth and its influence on the veterinary practice of the future. Consumer expectations will be discussed along with ways that practices can prepare for the change.


Organizational Design for the 21st Century Veterinary Practice - Part 2

Speaker: Robert Trimble, DVM

 

Do you have a sneaking suspicion that the world seems to be moving in "fast forward?" Is it a matter of minutes before “the next new thing” is obsolete? You are not alone. The rate of change has accelerated due to the exponential curve on which technology evolves.

Thanks to artificial intelligence and the increasing potential for the Internet of Things (IoT) to disrupt business models, veterinarians in the 21st century have to move faster than ever before - not just to stay relevant, but to survive.

These two sessions (Part 1 and 2) will highlight recent findings from the fields of positive psychology and organizational design. We’ll do a deep dive into the components of a workplace environment that facilitates a positive culture and apply this learning to adaptive organizational design. Attendees will leave with ideas they can use to create a workplace environment that nurtures genuine happiness among employees and prepares the organization to adapt to rapid change.

Surviving No Man’s Land: Emergency/Specialty Practice Growth Journey

Speaker:Brian Cassell, DVM

 

In this presentation we will discuss key concepts for understanding how emergency and specialty practices grow through developmental phases, with particular attention on the challenges of “No Man’s Land,” a period of transition as practices move from one phase to the next. The roles of the leader, manager, and technician, and the ways these roles must be balanced during the various phases of growth will also be discussed.

Participants will receive a detailed handout that includes a diagnostic scorecard to evaluate their own practice. A breakout exercise to calculate a few key ratios by position type, and to practice using the scorecard is scheduled. Attendees should come with information about their practice: how many people work in their organization and the approximate breakdown by teams (clinicians, technicians, assistants, client service, management, etc.).

 


4:30 p.m. – 5:30 p.m. – CVPM Annual Membership Meeting

 

Optional evening activites:

 

4:45 p.m. - New Orleans Garden District Walking Tour

 

7:00 p.m. - ART Nite: Art for Relaxation Therapy with Brenda Tassava


 

SATURDAY, SEPTEMBER 30, 2017

 

7:00 a.m. – 12:00 p.m. – Conference Registration

 

8:00 a.m. – 9:00 a.m. – Breakfast

 

8:00 a.m. – 9:00 a.m. – CVPM Roundtable Discussions 

 

9:00 a.m. – 12:00 p.m. – Educational Session

  

 GENERAL SESSION

9:00 a.m. - 10:00 a.m.

Economics of the Veterinary Profession: Connecting the Dots
Speaker: Michael Dicks, Ph.D.

Veterinary markets contain three independent markets that are linked through prices: the market for veterinary education, the market for veterinarians, and the market for veterinary services. The economic performance of each market influences the financial performance of the individual veterinary practice. The individual practice also affects the veterinary markets. Attendees will gain a deeper understanding about the economics of the veterinary markets and the ways changes and actions have a ripple effect in the industry.

 

10:30 a.m. - 12:00 p.m.

Consolidation Landscape, Driving Innovation, and Business Agility
Speaker: Brian Cassell, DVM
Veterinary professionals operate in a VUCA environment - Volatile, Uncertain, Complex, and Ambiguous. This presentation will provide an overview of today’s consolidation landscape, the key forces driving consolidation, and the need for veterinary practices to use diverse approaches and tools in a different cadence. The presentation will include a strategic planning case study of Ethos Veterinary Health’s implementation of an innovative, digitally based, and broadly participative process for refining its four-year strategic plan.


2:00 p.m. – 5:00 p.m. – Software User Group - AVImark

 

2:00 p.m. – 5:00 p.m. – Software User Group -Cornerstone

 

2:00 p.m. – 5:00 p.m. – Software User Group - ImproMed

 

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